Shipping policy

Shipping Policy

Order Processing
All orders are processed after payment confirmation.

As each product is printed on demand, a production time is required before shipping.

Estimated production time: 2 to 5 business days.

During periods of high demand, this time may be slightly longer.

Delivery Times
Delivery times vary depending on the destination.

Canada: Approximately 5 to 10 business days after shipment.
United States: Approximately 5 to 10 business days.

International: Approximately 7 to 20 business days.

These times are estimates and may vary depending on the carrier, customs, periods of high demand, or circumstances beyond our control.

Order Tracking
When your order is shipped, you will receive a confirmation email with a tracking number.

Tracking may take 24 to 72 hours to become active.

Shipping Costs
Shipping costs are calculated at checkout and vary depending on the destination, package weight, and carrier.

Any customs duties, taxes, or import fees levied by your country are the responsibility of the customer.

Shipping Address
Please ensure your shipping address is complete and correct when placing your order.

Soul Drops cannot be held responsible for packages lost or returned due to an incorrect address provided during checkout.

If a package is returned to the sender, reshipping fees may apply.

Delivery Delays
We are not responsible for delays caused by carriers, postal services, customs, or events beyond our control.

Lost or Damaged Packages
If your package arrives damaged or you believe it is lost, please contact us within 7 days of the estimated delivery date.

Please include your order number and photos of the product, if applicable.

Contact: mdamekay@gmail.com

Company Information
Soul Drops
Operated by Ici et Maintenant sans filtre INC.

Brossard, Quebec
J4Z 0H5
Canada

Email: mdamekay@gmail.com